Frequently Asked Questions
Everything you need to know about shopping with Herschel SG.
What are the standard shipping times within Singapore?
For local orders within Singapore, delivery typically takes 3 to 5 business days. You will receive a tracking number via email once your order has been dispatched from our warehouse.
Does Herschel SG provide a warranty on backpacks and luggage?
Yes, we stand behind the quality of our products. Most Herschel Supply items come with a limited lifetime warranty that covers manufacturing defects in materials and workmanship.
What is your return and exchange policy?
We offer a 14-day return policy for unused items in their original packaging with tags attached. Please note that sale items and limited edition collaborations are generally final sale.
How can I clean and maintain my Herschel bag?
We recommend spot cleaning with warm water and a mild detergent. Avoid machine washing or dry cleaning as this can damage the inner lining and fabric coatings.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular local payment options including PayNow and GrabPay.
Are the products sold on this site authentic?
Absolutely. Herschel SG is the official authorized retailer for the region, ensuring that every product you purchase is 100% authentic Herschel Supply Co. gear.